The second half of 2025 is stacked with conferences that push the boundaries of customer experience (CX), digital experience and the technologies enabling them. To align with TCXA’s European base in Amsterdam, this list favours European conferences while still highlighting a handful of global stand‑outs. CX leaders and innovators will gather to share ideas on AI‑driven automation, omnichannel commerce, data‑led personalisation and human‑centric service design. Below is our curated list of the most valuable CX events to attend between July and December2025. They’re listed chronologically so you can map out a learning and networking schedule for the remainder of the year.
INBOUND, HubSpot’s flagship marketing & sales conference, moves to San Francisco’s Moscone Center for the first time. It brings together growth‑driven leaders for three days of game‑changing insights and community. The experience blends immersive sessions, AI‑driven strategies, new approaches for revenue optimisation and networking across 11 stages. Attendees can expect hands‑on sessions, meetups and deep dives into AI, customer experience and sustainable growth (inbound.com).
INBOUND is ideal for leaders who want to transform their ideas into impactful, customer‑centric growth. The event’s focus on AI‑assisted marketing and sales and its inclusive community of founders, marketers and product leads make it a prime opportunity to discover the tactics shaping the future of CX.
Verint Engage is positioned as the premier CX automation conference. The 2025 edition runs 8–11 September at the Hilton Orlando. According to Qwoted’s event listing, the conference helps CX professionals take advantage of AI and automation, perfect engagement strategies and optimise Verint solutions. Sessions are designed for contact centres, back‑office and compliance teams. The agenda emphasises how Verint’s open ecosystem delivers real business outcomes from AI, encouraging organisations to start small and scale as results are proven (app.qwoted.com).
With 60+ sessions and an emphasis on AI‑powered CX automation, Verint Engage is valuable for organisations looking to streamline operations and improve customer interactions. Executives across customer service, digital marketing and IT can learn how to embed AI in a low‑risk, high‑return way.
Genesys positions Xperience 2025 as a CX and AI event for leaders across industries. The official Genesys community listing confirms the event takes place 8–10 September at the Gaylord Opryland Resort in Nashville. Attendees will explore emerging trends in AI, automation, customer journey management, workforce engagement and open platforms. The programme includes breakout sessions, workshops and hands‑on learning aimed at delivering personalised experiences at scale (community.genesys.com).
Xperience 2025 is an opportunity to learn directly from Genesys experts about orchestrating AI‑enhanced journeys. The event is useful for organisations operating contact centres, digital channels or workforce engagement programmes.
Optimizely’s Opticon is a one‑day digital experience and experimentation conference. The Relationship One announcement describes Opticon 2025 as the premier event for marketers, developers and product teams to converge for keynotes, breakout sessions and live product previews. Held on 10 September at New York’s Javits Center, the event’s theme – “stepping into a new dimension” – spotlights how AI, data and workforce integration are shaping the future of digital experiences. The listing notes that the event runs from 7:30 AM to 5 PM Eastern time (relationshipone.com).
Opticon is perfect for teams looking to learn about experimentation, headless CMS and how AI can drive personalisation and conversion optimisation. The one‑day format makes it easy to get concentrated insights without a long time away from the office.
Paris Retail Week is Europe’s biggest retail and e‑commerce fair. The Nestore guide confirms that the 2025 edition runs from 16 to 18 September at the Paris Expo Porte de Versailles. The programme includes conferences and keynotes with global experts, thematic sessions on e‑commerce, digital marketing, logistics and customer experience, plus hands‑on workshops on technological innovations and growth strategies. Over 600 exhibitors showcase new products, and networking zones and awards ceremonies provide additional opportunities (nestore.com).
Retail brands and CX professionals will find Paris Retail Week invaluable for discovering omnichannel innovations and meeting partners across Europe. Its multi‑disciplinary programme also makes it ideal for marketing, logistics and customer service leaders exploring the future of retail.
CCW Europe is billed as Europe’s #1 event for progressive contact centre, CX and digital service professionals. The summit takes place 6–8 October 2025 at the Hôtel Mövenpick & The Passenger Terminal in Amsterdam. The event’s website describes CCW Europe as a community driving meaningful change in customer experience; it features expert‑led sessions, interactive workshops and valuable networking opportunities to help organisations elevate their CX journey (europe.customercontactweekdigital.com).
For European CX professionals, CCW Europe is the place to discover new technologies, share best practices and build relationships with peers. The 2025 summit is chaired by BBC presenter Maryam Moshiri, further underscoring the event’s high profile.
Engage Customer’s Customer Engagement Summit returns on 9 October at Evolution in London. The summit emphasises that the future of customer engagement is revolutionary, with a seismic shift in how businesses connect with customers. The single‑floor exhibition space includes six specialised topic stages and a main stage equipped with the latest AV technology. The summit highlights that engaged customers generate a 23 % boost in wallet share, profits and relationship growth (engagecustomer.com).
The Customer Engagement Summit is ideal for CX leaders who want to deepen engagement strategies and hear case studies from leading brands. It also offers networking with 2,000+ attendees and exposure to cutting‑edge engagement technologies and strategies.
Salesforce’s Dreamforce is the world’s largest and most trusted technology event. The Dreamforce site notes that the 2025 edition runs 14–16 October in San Francisco and online via Salesforce+. The conference focuses on creating a limitless workforce through digital labour; attendees can experience real‑world demos, breakthrough AI use cases and cloud innovations in just three days. Dreamforce offers hundreds of sessions, product experts and networking opportunities across the global Salesforce ecosystem (salesforce.com).
For organisations adopting Salesforce or exploring AI‑driven CRM strategies, Dreamforce provides unmatched access to experts, innovations and thought leadership. The conference’s mix of learning, connection, entertainment and philanthropy makes it a holistic experience.
Global Executive Events’ cross‑industry summit returns to Amsterdam on 4–5 November. The event website positions the summit as Europe’s #1 event for digital customer experience and customer service. Attendees are promised a dynamic programme filled with networking and benchmarking opportunities and are encouraged to join to discuss the latest trends and success stories in digital CX innovation (unleash-cx.com).
This summit is perfect for CX leaders seeking to benchmark against peers and learn about the latest digital CX success stories. Its cross‑industry perspective makes it applicable whether you work in retail, finance, telecom or other verticals.
The Strategy Institute’s Digital Customer Experience Summit takes place at the Hyatt Regency in Toronto from 12–13 November. The callcentrehelper summary notes that the annual summit offers fresh CX ideas and networking opportunities. It brings together a community of over 15,000 CX leaders across North America and features interactive sessions, peer‑led breakouts and round‑tables to help attendees deepen their knowledge and create actionable plans (callcentrehelper.com).
With its North American focus and interactive design, DCX 2025 is an excellent choice for executives seeking practical strategies to improve digital CX. The summit’s emphasis on small working groups and roundtables encourages meaningful connections and tailored takeaways.
H2 2025 offers an exceptional calendar of events for CX and digital experience professionals. Whether you’re looking to learn about AI‑driven automation, omnichannel commerce, experimentation platforms or engagement strategies, these ten events provide world‑class content and networking. If your schedule allows, attending several will help keep your organisation ahead of the CX curve and inspire new ways to delight customers. As always, confirm any travel arrangements early and take advantage of early‑bird pricing to secure your seat.
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