Terms Of Service

Last updated February 11th, 2025

Agreement To Terms

These Terms of Service (“Terms”) constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”), and The Customer Experience Agency VOF ("Company", “we”, “us”, or “our”), governing your access to and use of our website https://tcxa.com as well as any related services, content, or media (collectively, the “Services”). By accessing or using the Services, you agree to abide by these Terms. If you do not agree with all of these Terms, you must discontinue use of our Services immediately.

Intellectual Property Rights

All content, designs, logos, and trademarks on the Site are proprietary to TCXA or licensed to us. You are granted a limited license to access and use the Site for personal and non-commercial purposes only. You may not copy, reproduce, modify, or distribute any material from the Site without our prior written consent.

User Representations

By using the Site, you represent and warrant that:

(1) You have the legal capacity to agree to these Terms.
(2) You will not use the Site for any unlawful or unauthorized purpose.
(3) Any information you provide to us will be accurate, current, and complete.

By using the Site, you represent and warrant that:

Prohibited Activities

You may not use the Site to engage in any activity that:

Violates applicable law or regulations.
Involves unauthorized access or tampering with our systems.
Involves distributing harmful or malicious content (such as viruses or malware).

We reserve the right to monitor and restrict your use of the Site for any reason, and to take appropriate legal action if you violate these Terms.

Site Management

We reserve the right to manage the Site to protect our rights and property. This may include monitoring the Site for violations, restricting access to certain areas, and removing content that violates these Terms or applicable law.

Modifications and Interruptions

We reserve the right to modify or discontinue the Site and Services at any time, without notice. We are not liable for any interruptions in service or any consequences arising from changes to the Site.

Limitation of Liability

TCXA is not liable for any damages arising from your use of the Site or Services. This includes direct, indirect, incidental, or consequential damages, even if we were advised of the possibility of such damages. Certain jurisdictions may not allow the exclusion or limitation of certain damages, so this limitation may not apply to you.

Indemnification

You agree to indemnify and hold TCXA, its officers, agents, and employees harmless from any claims, damages, or expenses arising out of your use of the Site or Services, or from any breach of these Terms.

Termination

We reserve the right to terminate or suspend your access to the Site for any reason, including breach of these Terms. Upon termination, your right to use the Site will cease immediately, and you will be required to settle any outstanding fees for Services rendered up until the termination date.

Governing Law and Dispute Regulations

These Terms are governed by and construed in accordance with the laws of the Netherlands. Any disputes arising under these Terms shall be resolved in the courts of Amsterdam.

Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Continued use of the Site after changes constitutes acceptance of the new Terms.

For any questions or concerns regarding these Terms, please contact us at:

The Customer Experience Agency VOF 
Damrak 343, 1012 ZJ 
Amsterdam, Netherlands 
hello@tcxa.com