Privacy Policy

Last updated February 11th, 2025

Thank you for choosing to be part of The Customer Experience Agency VOF (“Company”, “we”, “us”, or “our”). We are committed to protecting your personal information and your privacy rights. If you have any questions or concerns about this policy or our practices regarding your personal information, please contact us at hello@tcxa.online.

This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it. By using our website https://tcxa.agency and Services, you agree to this policy. If you do not agree with any part of this policy, please discontinue use of our website and Services.

Information We Collect

We collect personal information that you voluntarily provide, such as name, email address, contact details, and business information. This information is collected when you:

Express interest in our Services.
Participate in any activities on our website or Services.
Contact us directly for inquiries or support.

We may collect information from third-party sources, such as public databases, marketing partners, and other external sources, including social media platforms.

How We Use Your Information

We process your personal information based on legitimate business interests, to perform a contract with you, with your consent, and/or to comply with legal obligations. The ways we may use your information include:

Providing Services: To deliver and improve our customer experience consulting and support.
Marketing: With your consent, we may send promotional materials. You can opt out at any time.
Business Purposes: Data analysis, usage trends, and improving our website and Services.

Sharing Your Information

We do not sell or rent your personal information. We may share it:

With Service Providers: Such as payment processors, web hosting services, and marketing partners.
For Legal Obligations: To comply with legal requests or court orders.
During Business Transfers: In case of a merger, acquisition, or sale of company assets.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about how you use our website. You can control cookie settings in your browser.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy or as required by law. Once your information is no longer needed, we will securely delete or anonymize it.

Data Security

We implement reasonable technical and organizational measures to protect your personal information. However, no data transmission over the internet is 100% secure. We cannot guarantee the absolute security of your information.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

Access to the personal data we hold about you.
Request corrections to inaccurate information.
Request deletion of your data.

To exercise these rights, contact us at hello@tcxa.online.

GDPR Compliance

As a company based in the Netherlands, we comply with the General Data Protection Regulation (GDPR). If you are an EU resident, you have additional rights regarding how your data is processed.

Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date, and the new version will be effective as soon as it is accessible on our website.

For any questions or concerns regarding these Terms, please contact us at:

The Customer Experience Agency VOF 
Damrak 343, 1012 ZJ 
Amsterdam, Netherlands 
hello@tcxa.com